Frequently Asked Questions
Who are our beauty consultants?
Our beauty consultants have decades of experience in their respective fields. Each one goes through a rigorous screening and selection process before they are onboarded as part of The Refresh Collective. We strive to provide our beauty consultants with ongoing training on a quarterly basis to ensure they are exposed to new techniques and continuously improve their skills.
Can I choose my beauty consultant?
If there is a beauty consultant you like, leave a note for us at checkout and we will do everything we can to ensure she provides your service!
How do I make an appointment?
Select your desired service, date and timing, and checkout. On the day and timing of your choice, our beauty consultant will be at your desired location to meet your beauty needs.
What happens during the appointment?
If this is your first time with us, your beauty consultant will first provide a thoughtful consultation to review your needs and preferences, to curate a service that fits your style and personality. We don’t believe that one size fits all - all our beauty services are tailored to enhance your natural beauty.
Where will the service take place?
We are happy to meet you at your home, office, or wherever else you may choose. To note that for brow and lash services, we would need a sofa or a bed to carry out the service. For nail services, a comfortable chair will work perfectly.
Aside from that, we bring along all the necessary equipment required for your service - think of us as your roving beauty studio.
How do you ensure my health and safety?
Your health and safety is our utmost priority. Our beauty consultants keep their masks on at all times to ensure that you have a safe and comfortable beauty experience, and all equipment is sanitized before and after use.
Additionally, to ensure the safety of both our clients and beauty consultants, we do require both our clients and our beauty consultants to check-in with us via text at the start and end of each service.
How do I make payment?
We currently accept online payment via AMEX, Apple Pay, Google Pay, MasterCard, PayPal, and VISA, DBS Paynow and DBS Bank Transfer.
What is your cancellation policy?
We allow free cancellation at least 24 hours before your scheduled appointment. The amount will be credited to your account for use on a future service. Cash refunds are not accepted at the moment.
What is your refund policy?
The services offered through our platform are non-refundable. However, if cancellation of an appointment is done at least 24 hours before your scheduled appointment, an equivalent amount will be credited to your account for use on a future service.
Can I review my service after it’s been completed?
Yes, you most certainly can! We are always looking to improve and do better for you. Drop us a note at hello@thefirstrefresh about anything at all - we would love to hear from you!
If you have a moment, we would love for you to tell us how we can create a magical experience for you - we look forward to serving you again soon!