Your Happiness, Guaranteed


At The First Refresh, your happiness is what keeps us going. We've been there - trying out a new beauty service only to find yourself sorely disappointed, because the therapist you were working with didn't stop to hear your voice.

We want you to breathe easy, knowing that we've got you covered - no matter what happens.


Introducing our Happiness Guarantee


Within 24 hours of experiencing your first Refresh, if anything doesn't sit right with you (and we mean anything at all) - don't pay us for it, in 2 simple steps:
  1. Fill in this form
  2. Drop our Experience Team an email at with your order number
And we'll send you an amount equivalent to the requested refund - your happiness, guaranteed.

*Only applicable to new clients of The First Refresh 
*Effective for bookings made from 1 January 2022, ends 31 March 2022