Our Policies

At The First Refresh, we believe that a community founded on trust and mutual respect is everything. These policies were put in place to protect you and our Beauty Consultant community - we look forward to doing beauty better, with you.

CANCELLATION 

 

If extenuating circumstances occur (e.g. Covid-19 infections / car accidents / hospitalization of yourself or an immediate family member), please reach out to our concierge team here. We may allow reinstatement of the service on a case-by-case basis, subject to a 45 SGD cancellation charge.

 

LATE START 

To ensure that we are able to provide punctual, high quality beauty services to you and the rest of our client community, we seek your understanding that we will not be able to proceed with your service if you arrive more than 10 minutes past your scheduled appointment time. Please plan to be home at least 15 minutes before your scheduled appointment time.

 

MUTUAL RESPECT

Each member of our team works hard to deliver our signature Refresh Experience. On occasion, unforeseen circumstances may arise which might adversely affect your enjoyment of your Refresh Experience. During these times, our team members are there to support you and help as much as we can. We ask only that you treat our team members and Beauty Consultants with the same respect that you would wish to be accorded

If you questions or concerns about anything at all, please reach out to us at anytime via Whatsapp or email, and we would be more than happy to help you out :)