Our Policies

At The First Refresh, we believe that a community founded on trust and mutual respect is everything. These policies were put in place to protect you and our Beauty Consultant community - we look forward to doing beauty better, with you.


*If extenuating circumstances occur (e.g. Covid-19 infections / car accidents / hospitalization of yourself or an immediate family member), please reach out to our concierge team here. We may allow reinstatement of the service on a case-by-case basis, subject to a 45 SGD cancellation charge. 



To ensure that we are able to provide punctual, high quality beauty services to you and the rest of our client community, please plan to be home at least 15 minutes before your scheduled appointment time. If you arrive past your scheduled appointment time or the service is otherwise unable to start at the scheduled appointment time, we seek your understanding on the following:

  • A late start fee will be incurred if the appointment starts past 15 minutes from the scheduled appointment time: 30 SGD
  • If the service has not started 45 minutes or more from the scheduled appointment time: we will not be able to proceed with your service and it will be forfeited without any store credit or refund issued.



Each member of our team works hard to deliver our signature Refresh Experience. On occasion, unforeseen circumstances may arise which might adversely affect your enjoyment of your Refresh Experience. During these times, our team members are there to support you and help as much as we can. We ask only that you treat our team members and Beauty Consultants with the same respect that you would wish to be accorded

If you questions or concerns about anything at all, please reach out to us at anytime via Whatsapp or email, and we would be more than happy to help you out :)